Refund policy

GEOTVCH — Return & Refund Policy
Last updated: June 2026
At GEOTVCH, we strive to offer a smooth, fair, and satisfying shopping experience. Please read this policy carefully to understand the terms under which replacements, cancellations, and refunds are handled.
1. Replacement Policy
GEOTVCH follows a Replacement-First Policy:

If your item is eligible for replacement, we will first send a free replacement.
If the replacement item is also found to be damaged or defective, you may choose between a second replacement or a full refund (prepaid orders only).

Eligibility for Replacement — replacements are offered only under the following conditions:

The product received is damaged or defective.
The product is lost in transit.
You received the wrong item.

How to Request a Replacement — to be eligible, you must:

Contact us within 48 hours of the order being marked as delivered.
Share an unboxing video that clearly shows the unopened parcel with the outer packaging intact.

Replacement requests will not be processed without the unboxing video. This helps us verify claims and ensures a fair resolution for everyone.
Email: support@geotvch.com

WhatsApp: +91 90530 15136
Important Notes on Replacements:

Color variations: Slight differences in product or print color caused by screen display settings do not qualify for a return or replacement.
Customer error: Products that are simply disliked, or were ordered incorrectly by the customer, are not eligible for return or replacement.
Inspection process: In case of a dispute, the item may need to be returned to us for inspection. A final decision will be made after this inspection is complete.
Custom products: Non-returnable and non-replaceable unless defective. Print quality depends on the resolution of the image uploaded by the customer.
COD orders: Not eligible for refunds. Verified manufacturing defects qualify for a free replacement only.

2. Returns & Size Exchanges
GEOTVCH does not accept returns or size exchanges under any circumstances. This is because:

Many of our products are fragile and may be damaged during return transit.
Most items are made-to-order and created specifically for each customer.

Please review all order details carefully — including sizes, colors, and customizations — before placing your order, as these cannot be changed or exchanged after the fact.
3. Refund Policy

Refunds apply only to prepaid orders, and only after a replacement has first been attempted and the replacement item is also found to be damaged or defective.
Approved refunds will be processed to your original payment method within 7 business days.
Items purchased on sale or promotion are not eligible for a refund.

If You Haven't Received Your Refund Yet:

Check your bank account again.
Contact your credit card provider or bank, as processing times can vary.
If the issue remains unresolved, email us at support@geotvch.com.

4. Cancellation Policy

Free cancellation is available up to 2 hours after placing your order.
Orders cancelled after processing or shipping has begun will incur a 35% cancellation fee.
Orders cannot be cancelled once they have been processed or shipped.

5. Shipping & Delivery Terms

Incorrect or incomplete address: If an address correction is needed after dispatch, a correction fee of ₹150 + GST will apply.
Returned due to address issues or delivery refusal: Full forward shipping charges will apply for redelivery.
Refused or rescheduled deliveries: If delivery is refused, or rescheduled more than twice, the order will be returned to us. Forward shipping fees will be charged again for reshipment.

6. Special Offer & Sale Items
Items purchased during sales or promotional events are not eligible for return, replacement, or refund, except where required by the manufacturing-defect provisions above.
7. OTP-Based Delivery
GEOTVCH uses an OTP-based delivery verification system. If the OTP is shared before the parcel is physically received, GEOTVCH cannot offer any refund or replacement for that order. In such cases, customers must raise a complaint directly with the courier company and their local authorities.
8. Partial COD Payments
Any advance amount paid under a Partial COD arrangement is non-refundable, as it covers courier handling and logistics costs incurred regardless of the final delivery outcome.
9. Contact Us
Email: support@geotvch.com

WhatsApp / Phone: +91 90530 15136
This policy is effective as of the date of publication and may be updated periodically. Please refer to this page for the most current version.